Privacy Policy

AUVAPERS respects your privacy. This policy explains how we collect, use, store and disclose your personal information, and is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

• Contact & account details: name, email, phone number and password.
• Delivery details: shipping and billing addresses.
• Order information: products purchased and order history.
• Payment information: processed securely by our payment provider — we do not store full card numbers.
• Technical data: IP address, device and browser information, and site usage via cookies.

How we use your information

• To process and deliver your orders and provide customer support.
• To manage your account and verify your age and identity where required.
• To send order updates and, where you have opted in, marketing communications.
• To improve our website, products and services.
• To meet our legal and regulatory obligations.

Disclosure of information

We share personal information only where necessary — for example with delivery partners (such as Australia Post), payment processors, and IT service providers who help us operate the store. We require these parties to protect your information. We do not sell your personal information.

Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Data security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including encrypted connections at checkout. We retain personal information only for as long as needed to provide our services and meet legal obligations.

Your rights

You may request access to, or correction of, the personal information we hold about you. To do so, or to opt out of marketing, please contact us using the details below. You can also unsubscribe from marketing emails at any time via the link in each message.

Marketing

We will only send you marketing communications where you have consented, and you can withdraw that consent at any time. Transactional messages about your orders are not marketing and will still be sent.

Contact us

If you have a privacy question or concern, or wish to make a complaint, please contact our support team and we will respond promptly.