Shipping & Delivery

We ship Australia-wide using Australia Post. This page explains when your order is dispatched, how long delivery takes, and how to track your parcel. Please review it alongside our Returns & Refunds policy.

Order processing & dispatch

Orders are processed on business days (Monday to Friday, excluding public holidays). Most orders placed before 2:00pm AEST are dispatched the same business day; orders placed after this time, or on weekends and public holidays, are dispatched the next business day.

During sale periods and peak times, dispatch may take an additional 1–2 business days.

Delivery times

Once your order has been dispatched, estimated delivery times with Australia Post are:

• Express Shipping: 1–3 business days.
• Standard Shipping: 5–12 business days.
• Delivery times are estimates and may vary depending on your location, Australia Post services, public holidays, or unforeseen delays.

Shipping costs

Shipping is calculated at checkout based on your order and delivery address. Any free-shipping thresholds or promotions will be shown in your cart before you pay. All prices are in Australian dollars (AUD).

Tracking your order

When your order is dispatched we will email you a tracking number. You can follow your parcel using the Australia Post tracking tool, or view order status any time from My Orders.

Incorrect addresses & failed delivery

Please make sure your delivery address is correct at checkout. We are not responsible for orders sent to an incorrectly entered address. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery; additional postage may apply.

Age restriction

Our products are intended for adults 18 years and over. By placing an order you confirm you are of legal age to purchase in your state or territory. We may require age verification on delivery.

Questions

For anything about your delivery, contact our support team and include your order number so we can help as quickly as possible.