Returns & Refunds

We want you to be happy with your order. This policy explains when you can return an item and how refunds are handled. It sits alongside your rights under the Australian Consumer Law (ACL), which are not limited by anything in this policy.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Faulty or incorrect items

If your item arrives faulty, damaged, or is not what you ordered, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement, repair or refund as appropriate at no extra cost to you.

Change of mind

For health, safety and hygiene reasons, we are generally unable to accept change-of-mind returns on vaping products once they have been opened or used. Unopened items in their original, sealed packaging may be eligible for return within 14 days of delivery. Change-of-mind return postage is the responsibility of the customer.

Items that cannot be returned

• Products that have been opened, used or are no longer in resalable condition
• Items marked as final sale or clearance
• Gift cards

This does not affect your rights for faulty items under the Australian Consumer Law.

How to request a return

• Email our support team with your order number and the reason for the return.
• We will confirm whether your item is eligible and provide return instructions.
• Send the item back in its original packaging using a tracked service.

Please do not send items back before receiving return instructions from us.

Refunds

Once we receive and inspect your return, approved refunds are processed to your original payment method within 5–10 business days. Your bank or card provider may take additional time to show the funds. Original shipping charges are non-refundable except where required by law.

Contact us

For any return or refund enquiry, reach out to our support team and we will guide you through the process.